這規定將會平均延遲收到使用者發送一封電子郵件後自動回復郵箱內的時間。 emails_per_fetch: title: 每讀取電子郵件次數 content: > 輸入一次處理的郵件的數。 fetched_emails: title: 讀取電子郵件 content: > 決定如何處理電子郵件：
移動到資料夾： 這將會備份您的電子郵件從收件匣到您指定的資料夾。如果資料夾不存在尚未在伺服器上，系統會嘗試自動創建它。(推薦)
刪除電子郵件： 這將刪除您的電子郵件從收件匣，一旦它處理。
不理會： 這將留下的電子郵件收件匣中。該系統將記錄您的電子郵件的郵件 id 並不試圖重新提取它。但是，此選項可能導致重複的門票種類要新建。（不推薦） smtp_settings: title: SMTP 設置 content: > 建議從服務台發送的電子郵件通過 SMTP 伺服器發送。因為它會增加電子郵件正確傳遞的可能性，並減少被標記為垃圾郵件的發生。 header_spoofing: title: 允許虛擬假表頭 content: > 啟動准許透過郵件箱傳送電子郵件上的其他地址電子郵件 以上設定.
此進階設定是使用在此郵箱上有其他的別名。 --- email_templates: title: 電子郵件範本 content: > 一張票上的保留期期間上可用於套用範本集的電子郵件、自動發送回應和警報的各種操作。 template_to_clone: title: 複製範本 content: > 開始現有的電子郵件範本集、您可以選擇複製範本組合或是簡易範本。 language: title: 語言 content: > 選用您所適用的語言 現有 電子郵件範本集。 語言包可在osTicket.com上找到。 links: - title: osTicket 語言包 href: http://osticket.com/download status: title: 狀態 content: > 已啟用範本集，可與部門聯結，並可設置為系統的預設設置。範本集目前正在使用不能為 已禁用。 --- form_title: title: 表單標題 content: > 在表單欄位上方的標題文字將顯示灰色框 form_instructions: title: 表單的說明 content: > 您可以增加額外的指令，這將有助於引導使用者到上下文中的表單欄位和可能加強說明所需的資料。 field_sort: title: 欄位的顯示位置 content: > 上下箭頭圖示上按一下並拖動欄位行進行表單排序。首選排序不會造成變化、除非您儲存表單。 field_label: title: 欄位標籤 content: > 此標籤顯示為提示輸入此欄位。通常情況下，一個簡易的回覆欄位會呈現如：
標籤： field_type: title: 欄位內容類型 content: > 使用者用來定義期望輸入的類型。您可以選擇短或長的答案、 電話號碼、 日期和時間、 勾選方塊、 下拉清單或選擇自訂清單。 links: - title: 自訂清單 href: /scp/lists.php field_visibility: title: 欄位可見度 content: > 選擇該字段的可見性和要求選項。
| 設置 | 結果 |
|---|---|
| 可選項 | 代理者和終端用戶可查看該字段，但均無需回答。 |
| 必選項 | 代理者和終端用戶可查看該字段，也均需回答。 |
| 终端用户必選項 | 代理者和終端用戶可查看該字段，但僅終端用戶需回答 |
| 代理者必選項 | 代理者和終端用戶可查看該字段，但僅代理需回答 |
| 內部，可選項 | 僅代理者可查看該字段，但無需回答。 |
| 內部，必選項 | 僅代理者可查看該字段，且需回答。 |
| 僅適用於終端用戶 | 僅終端用戶可查看該字段，且需回答。 |
%{ticket.variable}, 在哪裡 變數 欄位上已用的名稱傳送。可透過公司名稱傳送
%{company.variable} 可透過使用者名稱傳送 %{ticket.user.variable}
field_delete:
title: 移除此欄位
content: >
移除此表單上的欄位、請檢查並儲存表單。刪除一個欄位不會刪除之前輸入的資料。例如，如果之前已送交票券上的欄位資料，從此表單中刪除該欄位仍不會移除票券上的資料。 --- helpdesk_name: title: 客服中心名稱 content: |
支援系統名稱 例如支援 [公司名稱]
system_email: title: 系統的預設電子郵件 content: |預設電子郵件 如 support@yourcompany.com - 之後您可繼續增加!
default_lang: title: 系統預設語言 content: |初始資料的語言將被安裝到資料庫中。例如電子郵件範本和預設系統頁面將先為此語言安裝。
links: - title: osTicket 語言包 href: http://osticket.com/download?product=langs first_name: title: 名 content: |管裡員姓名
last_name: title: 姓 content: |管理員 姓氏
email: title: 電子信箱 content: |管裡員的個人電子郵件地址。必須與系統的預設電子郵件不同。
username: title: 帳號 content: |管理員的登入帳號。必須至少 3 個字元。
password: title: 密碼 content: |管理員密碼。密碼至少要有 5 個字元。
password2: title: 確認密碼 content: |兩者重新輸入管理員密碼。必須相符。
db_prefix: title: MySql資料表前綴 content: |osTicket 需要資料表前綴以避免使用分享資料庫時產生衝突 。
db_host: title: MySQL 主機名稱 content: |大多數主機使用 localhost 作為資料庫主機名稱。如果無法連線，請洽詢您的主機商詢問。
連接埠已於 php.ini 中預設。如果需使用非預設連接埠，可以另外指定，如：hostname:port
osTicket 的資料庫名稱。
db_user: title: MySQL 使用者名稱 content: |MySQL 使用者必須擁有資料庫的完整權限。
db_password: title: MySQL 密碼 content: |上述用戶的 MySQL 密碼
--- canned_response: title: 罐頭應答 content: > 創建一種 罐裝應答，可以包含在票券回應上。事實上，您可能會包括多 罐頭的應答 如您會回應它。它可以也列入 票券自動回應 設置由 Ticket篩選器。 links: - title: 設置Ticket篩選器 href: /scp/filters.php canned_attachments: title: 罐頭應答的附件 content: > 附加檔案，您想要自動含在票券回應上，可利用新的 罐裝應答。 --- --- listing_type: title: 清單類型 content: > 選擇 公開 (發佈) 如果您會喜歡這份 FAQ 如果是公共的類別、可發表在公共知識庫上。 links: - title: 為用戶端入口網站開啟用公共知識庫 href: /scp/settings.php?t=kb --- api_key: title: API 金鑰 content: > API 金鑰用於驗證用戶端提交新票通過應用程式開發介面 (API)。而不是API 金鑰使用的密碼 。由於 API 金鑰它們連結發送到每個未加密戶端的網路 IP 位址。 links: - title: osTicket API 文件檔 href: https://github.com/osTicket/osTicket-1.8/blob/develop/setup/doc/api.md ip_addr: title: IP 位址 content: > 用戶端的網路 IP 位址。每個唯一用戶端 IP 位址將需要單一的 API 金鑰 --- custom_lists: title: 自訂清單 content: > 您的自訂清單允許您預先定義選項並新建下拉式清單方塊自訂表單。若您想用在 自訂清單 如 目標 在Ticket 篩選器, 請務必將此清單添加到您的be sure to add this list to your Ticket 詳細資料 表單內。 name: title: 名稱 0: > plural_name: title: 複數名稱 0: > sort_order: title: 排序次序 0: > list_s_initial_items: title: 初始專案清單 0: > value: title: 字段值 0: > extra: title: 額外 content: > 如縮寫詞等。如果你碰巧在此清單中的專案使用內部代碼，這些代碼和縮寫可以輸入此列中。如果作為 TypeAhead 呈現時的自訂清單，可以使用這些縮詞來搜索的自訂清單項。 --- execution_order: title: 執行順序 content: > 輸入一個數字，控制篩選器的優先順序。越低的數值、 優先順序就越高。比對另一個可能更優先執行的篩選條件。如果您想要此篩選器被應用在比賽的最後一個篩檢程式，請啓動 停止處理上近一步的配對功能。 target_channel: title: 頻道 content: > 為您的 ticket 篩選器r選擇目標 頻道 . 這 頻道 是表示票券進入系統的來源。
為例，如果您選擇 Web 表單，說明您想要對於那些用戶端源門戶的 web 表單上的票券適用在 ticket 篩選器上。 rules_matching_criteria: title: 規則條件 content: > 希望如何彈性的選擇 ticket 篩選器 配對。如果您想要 ticket 篩選器 配對的任何規則，和然後停止，選擇 與任何匹配。如果你想要 ticket 篩選器 匹配的 全部規則，請選擇 全部匹配。 reject_ticket: title: 退票 content: > 如果這經啟用，進一步處理都會停止、以及其他選擇都將視為忽略。 reply_to_email: title: 回復電子郵件 content: > 若是您想要服務台來啓動表彰該使用者電子郵件應用程式User's email application's 回覆到 表頭。此欄位儘與上述相關如 頻道 包含上述 電子郵件。 ticket_auto_response: title: 禁用Ticket 自動回應 content: > 注： 這將重寫任何 部門 或 自動回應設置。 canned_response: title: 自動回覆罐裝應答 content: > 您想要發電子郵件到用戶在選擇Ticket 篩選器 配對罐頭應答回覆。The 新 Ticket 自動回覆 範本使用取決於如何 範本設定 預設分配值、或是配對票券 部門。 links: - title: 管理罐頭應答 href: /scp/canned.php - title: 管理範本集 href: /scp/templates.php - title: 新 Ticket 自動回覆範本 href: /scp/templates.php?id=2&a=manage department: title: 部門 content: > 選擇什麼部門 您想要配對的 Ticket 篩選器 將會為您指定. links: - title: 管理部門 href: /scp/departments.php priority: title: 優先順序 content: > 選擇 優先順序 您想要配對到的等級 Ticket 篩選器。
注意： 這將重寫 部門 或 說明主題 設置。 sla_plan: title: SLA計畫 content: > 選擇 SLA 計畫 到您想要配對到的 Ticket 篩選器 。 links: - title: 管理 SLA 計畫 href: /scp/slas.php auto_assign: title: 自動分配 content: > 選擇一個代理或團隊，讓您想要比賽配對的 Ticket 篩選器 將被分配。 links: - title: 管理代理商 href: /scp/staff.php - title: 管理團隊 href: /scp/teams.php help_topic: title: 說明主題 content: > 選擇 說明主題 到您想要配對到的 Ticket 篩選器 。 links: - title: 管理服務台主題 href: /scp/helptopics.php admin_notes: title: 管理員筆記 content: > 這些筆記內儘可見的帳戶類型是 Admin。 --- help_topic_information: title: 說明主題的資訊 content: > 說明主題 指導使用者如和收集哪些資訊與如何進行票券傳送路徑或分配。 topic: title: 主題名稱 content: > 特殊說明主題名稱 status: title: 狀態 content: > If disabled or archived, this Help Topic will not be available. type: title: 類型 content: > 如果一個 說明主題 被標記為私有、將限用於代理商來選擇在工作小組名單中的代理人開出新 Ticket 。 parent_topic: title: 家長主題 content: > 選擇於 說明主題 的家長主題。家長主題會首先出現在 說明主題名單上。 custom_form: title: 自訂表單 content: > 自訂表單將會協助您獲得更相關具體的資訊 說明主題 。 links: - title: 管理自訂表單 href: /scp/forms.php priority: title: 優先順序 content: > 選擇分配給新tickets 與此 說明主題 相關的優先順序。
票券篩選器可以重寫新票的優先順序。 department: title: 部門 content: > 根據說明主題來選擇新tickets的部門。 links: - title: 管理部門 href: /scp/departments.php sla_plan: title: SLA計畫 content: > 選擇 SLA 計畫與此 說明主題 相關的計畫。
選擇此選項將會覆蓋任何選定部門的 SLA 計畫 links: - title: 管理 SLA 計畫 href: /scp/slas.php thank_you_page: title: 感謝頁面 content: > 選擇一個使用者打開本 說明主題 下的一張Ticket後轉到的感謝信頁面。 links: - title: 管理感謝頁面 href: /scp/pages.php auto_assign_to: title: 自動分配新Tickets content: > 打開（可選） 選擇代理者或團隊來自動分配用這 說明主題所開的 tickets
Tickets 篩檢程式可以重寫工作分配。 links: - title: 管理人員和團隊 href: /scp/staff.php ticket_auto_response: title: Ticket 自動回應 content: > 如果選中此選項，該設置將禁用新票的自動反應的 說明主題。
，這將覆蓋的 部門，以及全球 的自動回復設置 內的自動回復設置。 links: - title: 自動回復設置 href: /scp/settings.php?t=autoresp custom_numbers: title: 自訂Ticket號碼 content: > 在此選擇”自定“以編輯tickets在這說明主題開啟的系統默認tickets編號格式。參見設置/Tickets頁面上的幫助提示以獲取更多設置詳細信息。 --- site_pages: title: 主要網頁 content: > 網站頁面可以作為一個迷你的內容管理系統 (CMS)。您可以在公司設置和說明主題上定義多重登入，離線，和感謝信頁面和配置。 links: - title: 公司設置 href: /scp/settings.php?t=pages type: title: 類型 content: > 離線 頁面顯示用戶端的入口網站禁用。登入頁面顯示您的用戶端入口網站的主頁上。 感謝您 頁面顯示在票券送出之後。 其他 頁面可以用作一個簡單的內容管理系統 (CMS)。 --- name: title: 名稱 content: > 選擇此 SLA Plan，將顯示用途與目的。 grace_period: title: 寬限期 content: > 系統將自動標籤當新ticket被創立之後超過時數的票。
小時計算由ticket創建時間起。 transient: title: 瞬變 content: > 臨時的瞬態 SLA 可以被一個非瞬態 SLA 部門 轉變或更改它的 說明主題 後重寫。 --- org_sharing: title: Ticket Sharing content: >
Organization ticket sharing allows members access to tickets owned by other members of the organization.
email_domain: title: Email Domain content: > Users can be automatically added to this organization based on their email domain(s). Use the box below to enter one or more domains separated by commas. For example, entermycompany.com for users with email addresses ending in @mycompany.com
---
agent_name_format:
title: 代理名稱格式
content: >
Choose a format for Agents names throughout the system. Email templates will use it for names if no other format is specified.
staff_identity_masking:
title: 專員身份隱藏
content: >
啟用此功能，將會隱藏專員的名字。
password_reset:
title: 密碼過期規定
content: >
Sets how often (in months) Agents will be required to change their password. If disabled (set to "No expiration"), passwords will not expire.
password_expiration_policy:
title: 密碼過期規定
content: >
選擇如何更改代理商的密碼。如果已禁用 （即， 沒有過期），密碼將不會過期。
allow_password_resets:
title: 允許密碼重設
content: >
Enable this feature if you would like to display the Forgot My Password link on the Staff Log-In Page after a failed log in attempt.
reset_token_expiration:
title: 密碼重設視窗
content: >
選擇的持續時間 （以分鐘為單位） 密碼重設權杖 將為有效。當代理商請求 密碼重設 時，他們都是通過電子郵件發送一個權杖，將允許採取重置。
staff_session_timeout:
title: 專員Session Timeout
content: >
Choose the maximum idle time (in minutes) before an Agent is required to log in again. If you would like to disable Agent Session Timeouts, enter 0. bind_staff_session_to_ip: title: 將專員IP榜定Session content: > Enable this if you want Agent to be remembered by their current IP upon Log In.
This setting is not recommened for users assigned IP addresses dynamically. --- page_title: title: 警報和通知 content: > 當各種ticket事件觸發時、警報和通知透過自動電子郵件通知發送到代理商。 ticket_alert: title: 新事件通知 content: >
當建立一張新ticket時, 警報會發送通知給代理商。
links: - title: 預設新ticket通知範本 href: /scp/templates.php?default_for=ticket.alert message_alert: title: 新訊息通知 content: > 當新訊息來自於使用者追加已有ticket時、會向代理商發出的警報。 links: - title: 預設新訊息通知範本 href: /scp/templates.php?default_for=message.alert internal_note_alert: title: 新的内部活動警報 content: > 通知專員關於案件內部活動，如內部備註或有其他專員回覆。 links: - title: 預設逾期Ticket 通知範本 href: /scp/templates.php?default_for=note.alert assignment_alert: title: Ticket 分配通知 content: > 向代理商發出Ticket轉讓的警報。 links: - title: 預設Ticket指派通知範本 href: /scp/templates.php?default_for=assigned.alert transfer_alert: title: Ticket轉讓通知 content: > 發給代理商Ticket轉讓各部門之間的警報。 links: - title: 預設Ticket 轉讓通知範本 href: /scp/templates.php?default_for=transfer.alert overdue_alert: title: Ticket 逾期通知 content: > 基於 SLA 或截止日期、已逾期ticket警報發送到代理商。 links: - title: 預設逾期ticket通知範本 href: /scp/templates.php?default_for=ticket.overdue - title: 管理的 SLAs href: /scp/slas.php system_alerts: title: 系統通知 content: > 重大事件就會發送到管理員（%{config.admin_email}）。根據 日誌級別，事件也可在 系統日誌 配置中。 links: - title: 查看系統日誌 href: /scp/logs.php - title: 更改管理員的電子郵件 href: /scp/settings.php?t=emails --- new_ticket: title: 新 Ticket content: > 如果您想要自動回覆的郵件發送到使用者新Ticket上，請啟用此功能。 links: - title: 新Ticket的自動回覆範本 href: /scp/templates.php?default_for=ticket.autoresp new_ticket_by_staff: title: 由工作人員新建Ticket content: > 使用者授權代理商新建Ticket通知。代理商新建 tickets可以重寫 tickets。 links: - title: 新Ticket的通知範本 href: /scp/templates.php?default_for=ticket.notice new_message_for_submitter: title: 新訊息確認 content: > 當有新訊息附加在原有的ticket上、會發出確認通知。 links: - title: 新消息確認範本 href: /scp/templates.php?default_for=message.autoresp new_message_for_participants: title: 新消息通知 content: > 所有在 ticket 上參與者都會接收到所送出的廣播訊息。 links: - title: 新活動的通知範本 href: /scp/templates.php?default_for=ticket.activity.notice overlimit_notice: title: 過量通知 content: > 若使用者拒絕Ticket通知在最大Ticket開票數量 的違反情形。 links: - title: 數量限制範本 href: /scp/templates.php?default_for=ticket.overlimit - title: 設置 最大Ticket開票數量 href: /scp/settings.php?t=tickets --- default_email_templates: title: 預設電子郵件範本集 content: > 選擇 電子郵件範本設置 用於發送 警報 和 自動回應 可以在一張票的保留期間進行各種操作。各部門可以被分配一個特定的電子郵件範本集。 links: - title: 管理電子郵件範本集 href: /scp/templates.php default_system_email: title: 預設寄件者電子郵件 content: > 選擇寄件者的電子郵件地址。
部門 可以在這裡設定自己的 電子郵件地址 以覆寫目前的電子郵件地址。 links: - title: 管理電子信箱地址 href: /scp/emails.php default_alert_email: title: 預設通知電子郵件 content: > 選擇從哪個 警報& 通知 的電子郵件地址發送到代理商。 links: - title: 管理電子信箱地址 href: /scp/emails.php admins_email_address: title: 管理員的電子郵件地址 content: > 輸入管理員的電子郵件地址發送到 系統錯誤 和 新Ticket警報 （如果啟用）。 links: - title: 管理警報 & 通知 href: /scp/settings.php?t=alerts email_fetching: title: 電子郵件提取 content: > 允許 IMAP/流行輪詢配置並啟用 郵件箱。 links: - title: 管理信箱 href: /scp/emails.php enable_autocron_fetch: title: 使用自動 cron 讀取電子郵件 content: > 啟用內部任務管理器中，專員活動觸發的定期電子郵件擷取。
如果未登入工作人員控制面板，則無法擷取電子郵件。強烈建議使用外部任務排成器。 links: - title: 使用外部任務計畫 href: 'http://osticket.com/wiki/POP3/IMAP_Setting_Guide#Schedule_Polling' strip_quoted_reply: title: 刪除引用回复 content: > 如果啟用此功能，將會移除之前的對話紀錄。
此功能取決於於下面的分隔符號標記。 reply_separator_tag: title: 分隔符號標記 content: > 此令牌用來讓使用者回覆上述線上項目。
注意: 此功能只有在啟用 刪除引用回覆時才有作用。 emailed_tickets_priority: title: 電子郵件發送Tickets的優先順序 content: > 選擇用戶電子郵件（例如，Outlook）的優先等級/重要性以決定新案件的優先等級。
此設定可從案件篩選進行設定。 links: - title: 建立& 管理 Ticket 過濾器 href: /scp/filters.php accept_all_emails: title: 接受所有的電子郵件 content: > 接受未知用戶的電子郵件。
取消勾選此設置將導致tickets被拒絕。 accept_email_collaborators: title: 接受電子郵件的合作者 content: > 加入包含
收件人和副本中的電子郵件，做為諮詢的合作夥伴。查看諮詢時，專員可以手動增加合作夥伴。 default_mta: title: 預設 MTA content: > Default MTA主要負責電子郵件傳送，無須SMTP設定。 ticket_response_files: title: 案件回覆資料 content: > 如果啟用此功能，專員回覆中夾帶的附加檔會包含在回覆電子郵件中發送給使用者。 verify_email_addrs: title: Verify Email Addresses content: > Enable this option to check if the email address has a mail exchanger (MX) in the domain's DNS. This is useful to detect incorrectly typed email addresses. This is perfomed in addition to checking the email address wellformedness. --- knowledge_base_settings: title: 知識庫設定 0: > knowledge_base_status: title: 知識庫狀態 content: > 設定能夠允許你的使用者對公共知識庫文章的自定性存取,
知識庫種類及問答集能夠做成內部用途(代理商僅能擁有瀏覽功能)。 links: - title: 管理知識庫 href: /scp/kb.php restrict_kb: title: Restrict Access to the Knowledge Base content: > 啟用此設定，以防止未註冊的使用者存取知識庫 links: - title: 存取控制設置 href: /scp/settings.php?t=users canned_responses: title: 罐頭式應答 content: > 設定能夠允許代理商, 當在回覆 tickets 時使用罐頭式應答 links: - title: 管理罐頭應答 href: /scp/canned.php --- company_information: title: 公司資訊 content: > 當 票單 是由代理人回應時, 關於公司或組織 受益於 來自 osTicke t的 軟體 及 其 工作人員的支援。 此處的信息將出現在電子郵件簽名(即頁腳)。 links: - title: 公司資訊表單 href: /scp/forms.php?type=C landing_page: title: 登入頁面 content: > 這個 登入頁面顯示在你的支援網站的最前端頁面 . offline_page: title: 離線時的頁面 content: > 這 離線頁面當求救頁面在離線時會顯示在支援功能的網站上, 參考管理台-> 設置 -> 系統 ->求救頁面狀態 . default_thank_you_page: title: 預設值 感謝你的頁面 content: > The 感謝頁面 會在 Client 使用者新增新案件
時顯示
感謝您 可與協助主題做連結。 logos: title: 圖示 content: > 你可以客製化這個 圖示 , 那將會被顯示在客戶端, 在客戶Portal網站（即是...您的支援功能網站）. upload_a_new_logo: title: 上傳一個新的圖示 content: > 選擇一個圖檔, 比如是 .gif, .jpg or .png 為副檔名的格式. 我們將會依比例重新調整顯示的圖像. 但我們將不會重新調整圖檔的大小. 因此要加快載入時間的話, 建議你的原來圖檔儘量接近預設值尺寸大小是 (817px X 170px). backdrops: title: Backdrops content: > You may customize the Backdrop that will be displayed on the staff login page. upload_a_new_backdrop: title: Upload a New Backdrop content: > Choose an image in the .gif, .jpg or .png formats. We will proportionally resize the display of your image. We will not, however, resize the image’s data. Therefore, to speed load times, it is recommended that you keep your image relatively small (under a megabyte). Note also that the PHP max upload settings apply. --- helpdesk_status: title: 客服中心 狀態 content: > If the status is changed to Offline, the client interface will be disabled. Only Admins will be able to access the system. helpdesk_url: title: 客服中心 URL content: > 透過URL可完成 osTicket 的安裝。它透過電子郵件直接回覆用戶端與客服中心。 helpdesk_name_title: title: 客服中心名稱 content: > 這個是顯示在瀏覽器分頁上的標題名稱。如果有把客服中心網頁加入書籤，便會顯示這個名稱。 default_department: title: 預設部門 content: > 選擇預設的部門，如果案件沒有特別設定部門，便會是這個預設值。
此預設值會套用到支援中心，接受用電子郵件和案件篩選。 default_page_size: title: 預設頁面大小 content: > 設定工作人員面板中，諮詢列每頁顯示的案件數。每位專員可以在自己的 偏好設定設定自己要顯示多少案件。 default_log_level: title: 預設的日誌等級 content: > 設定系統日誌中問題的最低等級。Debug為最低嚴重等級，Error為最高嚴重等級。例如，如果你想要系統日誌紀錄全部的問題，就選擇Debug。 purge_logs: title: 清除日誌 content: > 決定系統日誌要保存多久。 enable_richtext: title: Enable Rich Text content: > 如果啟用此功能，可以允許訪客和專員使用 RTF(Rich Text Format) 格式。 enable_avatars: title: Enable Avatars on Thread View content: > Enable this to show Avatars on thread correspondence.
The Avatar Source can be set in Agents' and Users' settings pages. links: - title: Agents Settings href: /scp/settings.php?t=agents - title: Users Settings href: /scp/settings.php?t=users collision_avoidance: title: 避免專員衝突 content: > Enter the maximum length of time an Agent is allowed to hold a lock on a ticket or task without any activity.
Enter 0 to disable the lockout feature. date_time_options: title: 日期時間選項 content: > The following settings define the default settings for Date & Time settings for the help desk. You can choose to use the locale defaults for the selected locale or use customize the formats to meet your unique requirements. Refer to the ICU format strings as a reference for customization. The dates shown below simply illustrate the result of their corresponding values. links: - title: See the ICU Date Formatting Table href: http://userguide.icu-project.org/formatparse/datetime languages: title: 系統語言 content: > Choose a system primary language and optionally secondary languages to make your interface feel localized for your agents and end-users. primary_language: title: System Primary Language content: > Content of this language is displayed to agents and end-users if their respective language preference is not currently available. This includes the content of the interface, as well as, custom content such as thank-you pages and email messages.
This is the language in which the untranslated versions of your content should be written. secondary_language: title: 次要語言 content: > Select language preference options for your agents and end-users. The interface will be available in these languages, and custom content, such as thank-you pages and help topic names, will be translatable to these languages. attachments: title: Attachment Settings and Storage content: > Configure how attachments are stored. default_storage_bk: title: File Storage Backend content: > Choose how attachments are stored.
Additional storage backends can be added by installing storage plugins max_file_size: title: 檔案最大容量 content: > Choose a maximum file size for attachments uploaded by agents. This includes canned attachments, knowledge base articles, and attachments to ticket and task replies. The upper limit is controlled by PHP's
upload_max_filesize setting.
links:
-
title: PHP ini settings
href: "http://php.net/manual/en/ini.core.php#ini.upload-max-filesize"
files_req_auth:
title: Require Login
content: >
Enable this setting to forbid serving attachments to unauthenticated users. That is, users must sign into the system (both end users and agents), in order to view attachments. From a security perspective, be aware that the user's browser may retain previously-viewed files in its cache. Furthermore, all file links on your helpdesk automatically expire after about 24 hours. --- number_format: title: Task Number Format content: > This setting is used to generate task numbers. Use hash signs (`#`) where digits are to be placed. Any other text in the number format will be preserved.
For example, for six-digit numbers, use
######.
sequence_id:
title: Task Number Sequence
content: >
Choose a sequence from which to derive new task numbers. The system has a incrementing sequence and a random sequence by default. You may create as many sequences as you wish.
default_sla:
title: 預設服務層級協議(SLA)
content: >
Choose the default Service Level Agreement to manage how long a task can remain Open before it is rendered Overdue.
links:
-
title: 建立更多的SLA 計畫
href: /scp/slas.php
default_priority:
title: 預設優先順序
content: >
Choose a default priority for tasks not assigned a priority automatically.
task_attachment_settings:
title: Task Thread Attachments
content: >
Configure settings for files attached to the description field. These settings are used for all new tasks and new messages regardless of the source channel (web portal, email, api, etc.).
page_title:
title: 警報和通知
content: >
Alerts and Notices are automated email notifications sent to Agents when various task events are triggered.
task_alert:
title: New Task Alert
content: >
Alert sent out to Agents when a new task is created.
links: - title: Default New Task Alert Template href: /scp/templates.php?default_for=task.alert activity_alert: title: New Activity Alert content: > Alert sent out to Agents when a new message is appended to an existing task. links: - title: Default New Activity Alert Template href: /scp/templates.php?default_for=task.activity.alert assignment_alert: title: Task Assignment Alert content: > Alert sent out to Agents on task assignment. links: - title: Default Task Assignment Alert Template href: /scp/templates.php?default_for=task.assignment.alert transfer_alert: title: Task Transfer Alert content: > Alert sent out to Agents on task transfer between Departments. links: - title: Default Task Transfer Alert Template href: /scp/templates.php?default_for=task.transfer.alert overdue_alert: title: Overdue Task Alert content: > Alert sent out to Agents when a task becomes overdue based on SLA or Due Date. links: - title: Default Stale Task Alert Template href: /scp/templates.php?default_for=task.overdue.alert - title: 管理的 SLAs href: /scp/slas.php --- number_format: title: 案件編號方式 content: > 此設定用來產生案件編號。使用「#」號代表數字，如果直接輸入數字將會保留。案件類別的格式可以自行定義。例如，要設定成六位數，就輸入
######。
sequence_id:
title: 案件編號順序
content: >
選擇產生案件編號的排序方式。系統預設有遞增排序和亂數排序。你也可以自己建立編號。在 案件編號格式設定案件類別的排序方式。
queue_bucket_counts:
title: Top-Level Ticket Counts
content: >
This setting is used to hide or show the ticket counts on Main-Level queues. Get back to the way things used to be.
default_ticket_status:
title: 案件預設狀態
content: >
選擇新案件的預設狀態。如有需要，可以針對每個案件類別做設定。這個值可以從案件篩選中編輯。
links:
-
title: 管理案件狀態
href: /scp/lists.php?type=ticket-status
default_sla:
title: 預設服務層級協議(SLA)
content: >
選擇預設SLA來管理案件多久過期。
links:
-
title: 建立更多的SLA 計畫
href: /scp/slas.php
default_priority:
title: 預設優先順序
content: >
選擇未自動分配優先等級案件的預設修先等級。可透過案件列別，處理部門，或案件篩選來設定優先等級。 maximum_open_tickets: title: 最大可開啟案件 content: > 設定每個使用者所能提出的案件最大數量。
如果沒有限制就是輸入0 email_ticket_priority: title: 電子郵件案件優先等級 content: > 使用電子郵件服務提供商來分配電子郵件修先等級 show_related_tickets: title: 顯示相關案件 content: > 用戶登入時顯示所有案件，否則登入一次僅可以查看一件案件。 human_verification: title: 自然人辨識 content: > 啟用 CAPTCHA 來驗證是否是真人提出案件。
此功能需要 GDLib library claim_tickets: title: 回覆認領案件 content: > 啟用自動分類把未分類案件送至回覆的專員。
重新處理的案件將會被分給最後的回覆者。 collaborator_ticket_visibility: title: Collaborator Tickets Visibility content: > If Enabled, Users will have visibility to ALL Tickets they participate in when signing into the Web Portal.
If Disabled, Users will only be able to see their own Tickets when signing into the Web Portal. require_topic_to_close: title: Require Help Topic to Close content: > If Enabled, a Ticket must have a Help Topic in order to be Closed by an Agent assigned_tickets: title: 分配案件 content: > 啟用此功能可以排除處理中案件列表中已經有分配的案件。 answered_tickets: title: 已回答案件 content: > 啟用顯示已回覆案件列表。如果沒有開啟此服務，已回覆案件會顯示在處理中案件列表裡。 ticket_attachment_settings: title: Ticket Thread Attachments content: > 設定問題詳情中的附加檔案欄位。此設定讓新案件和新訊息可以加入附加檔(網頁，電子郵件，api... 等) --- client_name_format: title: User Name Formatting content: > Choose a format for Users names throughout the system. Email templates will use it for names if no other format is specified. client_session_timeout: title: 使用端對話超時 content: > 使用者在登入之前、請選擇最大的閒置時間（以分鐘為單位）。
若您想禁用 使用者對話超時 按 0. registration_method: title: 註冊選項 content: > 註冊方法 與 註冊所需 兩者是使用者在入口網站說明台上找到登入方式。下面表格解釋兩種系統設置方式。
| 註冊所需 | 註冊方法 | 結果 |
|---|---|---|
| No | 公開 | 鼓勵註冊但無須要新 tickets |
| 是 | 公開 | 註冊或是登入都需要新tickets |
| No | 私人 | 任何人都可以新建票、但是僅有代理商可以有註冊帳戶 |
| 是 | 私人 | 限被邀請者可以有權存取 |
| 無 | 禁用 | 沒有人可以註冊賬戶、單是任何人都可以新建新ticket. 這是osTicket 在1.9期間到運作前 |
| 是 | 禁用 | 透過網站管制禁用新 tickets |
禁用電子郵件驗證可能會允許協力廠商 (如門票合作者) 冒充票擁有者。 allow_auth_tokens: title: Enable Authentication Tokens content: > Enable this option to allow use of authentication tokens to auto-login users on ticket link click. --- username: title: 帳號 content: > 請選擇一個員工使用者名稱這是唯一服務中心 email_address: title: 電子信箱 content: > 輸入一個回覆員工的電子郵件地址警告&通知從服務中心 0:
1: 員工能夠使用使用者名稱或是電子郵件地址登入到員工控制頻道 welcome_email: title: 歡迎郵件 content: > 寄送帳戶存取聯結給新專員，並由專員自行設定密碼。如果沒有勾選這個選項，你必須先設定密碼並且通通知新工作成員登入相關資訊。 account_password: title: 帳號密碼 content: > 管理者,你可以更改密碼 forced_password_change: title: 強制更改密碼 content: > 如果你要啟用新員工於下一次登入時強制修改密碼 agents_signature: title: 員工簽名 content: > 設定簽名檔，讓專員在回覆案件時可以選擇使用。 account_status: title: 帳號狀態 content: > 如果狀態鎖定將無法登入到支援系統 assigned_group: title: 分配群組 content: > 選擇專員的所屬的群組，這會決定專員在支援中心中所擁有的權限。 links: - title: 管理群組 href: /scp/groups.php primary_department: title: 主要部門 content: > Choose the primary department to which this Agent belongs and an effective Role. links: - title: 管理部門 href: /scp/departments.php primary_role: title: Primary Role content: > Choose the primary role to which this agent belongs. primary_role_on_assign: title: Use Primary Role For Assignments content: > Enable this to fallback to the primary role when this agent is assigned tickets and tasks outside of the primary department and extended access departments. Otherwise the agent will have view only access. daylight_saving: title: 冬令時光節約 content: > 啟用這個功能，如果你想夏令時間自動發揮作用在這個員工的時區。 limited_access: title: 限制權限 content: > 假如啟用此功能，專員只有直接分配或通過團隊分配案件的權限。 directory_listing: title: 目錄顯示 content: > 若要將專員列入 員工目錄，請啟用此功能。 links: - title: 員工目錄訪問 href: /scp/directory.php vacation_mode: title: 休假模式 content: > 如果你要修改員工狀態到休假模式,這個員工不能接受任何警告&通知以及不能被指定任何的事件 --- --- status: title: 狀態 content: > If disabled or archived, this Department will not be available. type: title: 類型 content: > 如果想要在訪客端隱藏此部門，就選擇不公開。另外，當設定為不公開時，部門簽名並不會顯示在電子郵件回覆裡。
至少要有一個部門是公開 email: title: Email content: > 當專員回覆案件，此電子郵件信箱會發送回覆訊息給使用者。 template: title: 樣板集 content: > Email樣板集用在發送此部門的自動回覆，警告和通知信件。 links: - title: 管理樣板 href: /scp/templates.php sla: title: SLA content: > 票單的服務等級同意書 直接指送到 該部門 links: - title: 管理 SLA 計畫 href: /scp/slas.php manager: title: 部門經理 content: > 設定此部門的經理。
可對經理設定特殊提醒和取消分配案件的權限。 links: - title: 管理 警報 & 通知 href: /scp/settings.php?t=alerts group_membership: title: 警示 與 通知收件人 content: > 選擇被設定有警示與通知的收件人 links: - title: 設定警示與通知 href: "/scp/settings.php?t=tickets#alerts" sandboxing: title: 案件分配限制 content: > Determine if Tickets can be assigned to all agents, agents with Primary or Extended Department access, or only agents with Primary Department access. disable_auto_claim: title: Disable Auto Claim content: > Check this to disable auto-claim on response/reply for this department.
Agents can still manually claim unassigned tickets auto_response_settings: title: 自動回復設置 content: > 為了這個部門, 這允許你去覆蓋全球性自動回應者的設定 new_ticket: title: 新 Ticket 自動回應 content: > 當建立新案件並且發送此部門時，你可以禁止發送給使用者的自動回覆。 new_message: title: 新訊息自動回應 content: > 你可能關閉自動回覆訊息, 該訊息是發送給使用者確認一份新的發文訊息為了該部門的票單 auto_response_email: title: 自動回應電子信件 content: > 選擇此部門發送自動回覆用的電子郵件信箱。 department_access: title: 群組存取 content: > 允許代理商從其他部門來存取這個部門的票單 department_signature: title: 部門簽章 content: > 專員回覆時，可以選擇公開部門的簽名。 --- type: title: 類型 content: > 如果部門為私有，部門簽名檔案並不會在回覆或部門簽名檔上顯示。 dept_manager: title: 部門經理 content: > 您可以選擇一位專員為部門經理來接收該部門訊息通知。 0: "Agents do not have to be members of the Department to be the Manager of the Department\n專員不需為在該部門才可當部門經理。" --- groups: title: 群組 content: > 群組用來定義專員在支援中心的權限。除了專員主要的部門，還可以定義其他部門的存取權限。 status: title: 狀態 content: > 如果禁用，分配至此群組的專員會無法登入且無法接收部門提醒 & 通知。 department_access: title: 部門權限 content: > 選擇群組成員允許存取的部門。 --- staff_members: title: 工作人員 content: > 以下表格顯示篩選後的結果。如果沒有設定篩選值，則分頁顯示所有專員（工作人員）成員。拜訪以下頁面瀏覽更多結果。 status: title: 狀態 content: > 無論專員是否鎖定、啟用或啟用（休眠），都顯示结果。 --- teams: title: 團隊 content: > 團隊可以由一個或兩個以上專員組成，用來分配諮詢。跨部門的成員可以在同一個團隊裡。 status: title: 狀態 content: > 如果禁用，此團隊將無法分配諮詢，接收提醒 & 關於上一次分配的通知。 lead: title: 團隊主管 content: > 一個團隊主管能准許誰能接受警告&通知 links: - title: 設定警示與通知 href: /scp/settings.php?t=alerts assignment_alert: title: 分配警報 content: > 你可以關閉案件分配警告從案件分配給團隊 links: - title: 設定警示與通知 href: /scp/settings.php?t=alerts members: title: 團隊成員 content: > 從專員檔案頁面設定團隊成員。 links: - title: 員工管理 href: /scp/staff.php --- signature: title: 工作人員 簽名列 content: | 建立工作人員的簽名檔是為了回應票單時使用。 這個簽名檔將會選擇性的出現在回應票單的底部 type: title: 帳戶類型 content: | 最大管理者擁有存取管理員版面的權限。專員只有管理案件和知識庫的權限。 group: title: 分配群組 content: | 群組成員定義系統工作人員規則。請拜訪群組管理頁面設定工作人員權限。 notes: title: 內部備註 content: | 發佈內部通知給工作人員；這個通知只有管理員帳戶的的工作人員可以看到 --- advanced: title: 進階選項 content: > 請縮小您的查詢條件。一但您選用了進階搜尋條件進行查詢，您可以匯出 查詢結果。 export: title: 匯出 content: > 你在視圖中在 CSV 檔中當前的資料匯出。CSV 檔可讀取在試算軟體內（即，Microsoft Excel、Apple Pages、OpenOffice等）。 --- search_field: title: 搜索欄位 0: > advanced: title: 進階選項 content: > 縮小您的搜索參數。一旦您選擇了您的高級的搜尋條件和運行搜索，您可以 匯出 的資料顯示在票頁面底部。 open_tickets_table: title: 打開票務表 content: > 所有門票目前已打開、需要留心注意。 ticket: title: 票 0: > date: title: 日期 0: > subject: title: 主題 0: > from: title: 從 0: > priority: title: 優先順序 0: > assigned_to: title: 分配給 0: > export: title: 匯出 content: > 你在視圖中在 CSV 檔中當前的資料匯出。CSV 檔可讀取在試算軟體內（即，Microsoft Excel、Apple Pages、OpenOffice等）。 advanced_search_dialog: title: 進階搜尋 0: > adv_keyword: title: 關鍵字搜索 content: > 尋找主旨、案件內容與相關資訊。 adv_date_range: title: 搜索按日期範圍 content: > 在這裡下定義 reply_types: title: Reply Types content: > Reply All: This reply is sent to the User and the Collaborators you choose to include. Reply to User: This reply is sent to the User only, no Collaborators. Do Not Email Reply: No email alerts are sent out, however, the Agent response is visible to ALL Users upon viewing the Ticket. --- core: time_format: 'hh:mm a' date_format: 'MM/dd/y' datetime_format: 'MM/dd/y h:mm a' daydatetime_format: 'EEE, MMM d y h:mm a' default_priority_id: 0 enable_daylight_saving: 0 reply_separator: '— — 以上回覆分界線 — —' isonline: 1 staff_ip_binding: 0 staff_max_logins: 4 staff_login_timeout: 0 staff_session_timeout: 30 passwd_reset_period: 0 client_max_logins: 4 client_login_timeout: 0 client_session_timeout: 30 max_page_size: 25 max_open_tickets: 0 autolock_minutes: 3 default_smtp_id: 0 use_email_priority: 0 enable_kb: 0 enable_premade: 1 enable_captcha: 0 enable_auto_cron: 0 enable_mail_polling: 0 send_sys_errors: 1 send_sql_errors: 1 send_login_errors: 1 save_email_headers: 1 strip_quoted_reply: 1 ticket_autoresponder: 0 message_autoresponder: 0 ticket_notice_active: 1 ticket_alert_active: 1 ticket_alert_admin: 1 ticket_alert_dept_manager: 1 ticket_alert_dept_members: 0 message_alert_active: 1 message_alert_laststaff: 1 message_alert_assigned: 1 message_alert_dept_manager: 0 note_alert_active: 0 note_alert_laststaff: 1 note_alert_assigned: 1 note_alert_dept_manager: 0 transfer_alert_active: 0 transfer_alert_assigned: 0 transfer_alert_dept_manager: 1 transfer_alert_dept_members: 0 overdue_alert_active: 1 overdue_alert_assigned: 1 overdue_alert_dept_manager: 1 overdue_alert_dept_members: 0 assigned_alert_active: 1 assigned_alert_staff: 1 assigned_alert_team_lead: 0 assigned_alert_team_members: 0 auto_claim_tickets: 1 collaborator_ticket_visibility: 1 require_topic_to_close: 0 show_related_tickets: 1 show_assigned_tickets: 1 show_answered_tickets: 0 hide_staff_name: 0 overlimit_notice_active: 0 email_attachments: 1 ticket_number_format: '######' ticket_sequence_id: 0 queue_bucket_counts: 0 task_number_format: '#' task_sequence_id: 0 log_level: 0 log_graceperiod: 12 client_registration: 'public' default_ticket_queue: 1 --- - id: 1 name: 支援姓名 signature: | 支援部門簽署 ispublic: 1 flags: 0x0004 group_membership: 1 - id: 0 name: 銷售姓名 signature: | 銷售和客戶管理 簽署 ispublic: 1 flags: 0x0004 sla_id: 1 group_membership: 1 - id: 3 name: 資訊維護 signature: | 維修部簽署 ispublic: 0 flags: 0x0004 group_membership: 0 --- - id: 1 isactive: 1 name: osTicket 預設範本 (HTML) notes: | 預設的 osTicket 範本 --- - id: 1 name: created description: - id: 0 name: closed description: - id: 3 name: reopened description: - id: 4 name: assigned description: - id: 5 name: released description: - id: 6 name: transferred description: - id: 7 name: referred description: - id: 25 name: overdue description: - id: 9 name: edited description: - id: 10 name: viewed description: - id: 11 name: error description: - id: 12 name: collab description: - id: 13 name: resent description: - id: 14 name: deleted description: --- - key: b56944cb4722cc5cda9d1e23a3ea7fbc name: powered-by-osticket.png type: image/png encoding: base64 data: | 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U title: 聯絡資訊 flags: 0 fields: - type: text name: email label: 電子信箱 sort: 1 flags: 489379 configuration: size: 40 length: 64 validator: email - type: text name: name label: 全名 sort: 0 flags: 489379 configuration: size: 40 length: 64 - type: phone name: phone label: 電話號碼 sort: 3 flags: 13057 - type: memo name: notes label: 內部備註 sort: 4 flags: 12289 configuration: rows: 4 cols: 40 - id: 0 type: T title: 案件詳細資訊 instructions: 請敘述您的問題 notes: | 此表單將會附加在事件資訊中。您可以將任何欄位添加到此表單和他們將可應用在事件資訊，可一般搜尋與進階搜尋與篩選。 flags: 0 fields: - id: 20 type: text name: subject label: 問題摘要 sort: 1 flags: 489249 configuration: size: 40 length: 50 - id: 21 type: thread name: message label: 問題詳細資訊 hint: 查詢事件原因的詳細資訊。 sort: 0 flags: 480547 - id: 22 type: priority name: priority label: 優先等級 flags: 274609 sort: 3 - type: C title: 公司資訊 instructions: 詳細資訊在電子信箱範例。 flags: 0 fields: - type: text name: name label: 公司名稱 sort: 1 flags: 291233 configuration: size: 40 length: 64 - type: text name: website label: 網站 sort: 0 flags: 12545 configuration: size: 40 length: 64 - type: phone name: phone label: 電話號碼 sort: 3 flags: 12545 configuration: ext: false - type: memo name: address label: 地址 sort: 4 flags: 12545 configuration: rows: 0 cols: 40 html: false length: 100 - type: O title: 機構資訊 instructions: 使用者機構的詳細資訊 flags: 0 fields: - type: text name: name label: 名稱 sort: 1 flags: 489379 configuration: size: 40 length: 64 - type: memo name: address label: 地址 sort: 0 flags: 13057 configuration: rows: 0 cols: 40 length: 100 html: false - type: phone name: phone label: 電話 sort: 3 flags: 13057 - type: text name: website label: 網站 sort: 4 flags: 13057 configuration: size: 40 length: 0 - type: memo name: notes label: 內部備註 sort: 5 flags: 12289 configuration: rows: 4 cols: 40 - type: A title: Task Details instructions: Please Describe The Issue notes: | This form is used to create a task. flags: 0 fields: - type: text name: title flags: 290977 sort: 1 label: 標題 configuration: size: 40 length: 50 - type: thread name: description flags: 282867 sort: 0 label: 說明 hint: Details on the reason(s) for creating the task. --- - id: 1 role_id: 1 flags: 1 name: 獅子馴獸師 notes: | 系統掌權者。開創元老享有完全不受限制的到訪各部門。 depts: - 1 - 0 - 3 - id: 0 role_id: 0 flags: 1 name: 大象步行者 notes: | 象牙塔居民 depts: - 1 - 0 - 3 - id: 3 role_id: 0 flags: 1 name: 跳蚤訓練員 notes: | 低階的工作人員 depts: - 1 - 0 - 3 --- - topic_id: 1 flags: 0x02 ispublic: 1 priority_id: 0 forms: - 0 topic: 一般查詢 notes: | 有關產品或服務問題 - topic_id: 0 flags: 0x02 ispublic: 1 priority_id: 1 forms: - 0 topic: 意見回饋 notes: | 案件主要包含銷售及帳務部門 - topic_id: 10 flags: 0x02 ispublic: 1 dept_id: 3 priority_id: 0 forms: - 0 topic: 回報問題 notes: | 產品、 服務或設備相關的問題 - topic_pid: 10 flags: 0x02 ispublic: 1 sla_id: 1 priority_id: 3 forms: - 0 topic: 訪問問題 notes: | 回報無法進入處理虛擬或實際的資產 --- - type: ticket-status name: 案件狀態 name_plural: 案件狀態 sort_mode: SortCol masks: 13 notes: | 案件狀態 properties: title: 案件狀態設定 instructions: 可設定案件屬性 flags: 0 fields: - type: state name: state label: 狀態 sort: 1 flags: 487665 configuration: prompt: 案件狀態 - type: memo name: description label: 說明 sort: 3 flags: 471073 configuration: rows: 0 cols: 40 html: false length: 100 configuration: handler: TicketStatusList --- - name: osTicket fields: "address:| 420 Desoto Street Alexandria, LA 71301 phone": (318) 290-3674 website: "http://osticket.com notes": '> Not only do we develop the software, we also use it to manage support for osTicket. Let us help you quickly implement and leverage the full potential of osTicket''s features and functionality. Contact us for professional support or visit our website for documentation and community support.' --- low: priority_id: 1 priority_desc: 低 priority_color: "#DDFFDD" priority_urgency: 4 normal: priority_id: 0 priority_desc: 普通 priority_color: "#FFFFF0A" priority_urgency: 3 high: priority_id: 3 priority_desc: 高 priority_color: "#FEE7E7" priority_urgency: 0 emergency: priority_id: 4 priority_desc: 緊急 priority_color: "#FEE7E7" priority_urgency: 1 --- - id: 1 name: "案件 #" primary: "number" filter: "link:ticketP" truncate: "wrap" annotations: '[{"c":"TicketSourceDecoration","p":"b"}]' conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]' - id: 0 name: "建立日期" primary: "created" secondary: null filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 3 name: "主題" primary: "cdata__subject" filter: "link:ticket" truncate: "ellipsis" annotations: '[{"c":"TicketThreadCount","p":">"},{"c":"ThreadAttachmentCount","p":"a"},{"c":"OverdueFlagDecoration","p":"<"},{"c":"LockDecoration","p":"<"}]' conditions: '[{"crit":["isanswered","nset",null],"prop":{"font-weight":"bold"}}]' - id: 4 name: "User Name" primary: "user__name" truncate: "wrap" annotations: '[{"c":"ThreadCollaboratorCount","p":">"}]' conditions: "[]" - id: 5 name: "優先順序" primary: "cdata__priority" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 6 name: "狀態" primary: "status__id" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 7 name: "關閉日期" primary: "closed" filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 25 name: "負責人員" primary: "assignee" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 9 name: "截止日期" primary: "duedate" secondary: "est_duedate" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 10 name: "最後更新" primary: "lastupdate" filter: "date:full" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 11 name: "部門" primary: "dept_id" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 12 name: "最後一條消息" primary: "thread__lastmessage" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 13 name: "上一次回應" primary: "thread__lastresponse" filter: "date:human" truncate: "wrap" annotations: "[]" conditions: "[]" - id: 14 name: "團隊" primary: "team_id" truncate: "wrap" annotations: "[]" conditions: "[]" --- - id: 1 name: Priority + Most Recently Updated columns: '["-cdata__priority","-lastupdate"]' - id: 0 name: Priority + Most Recently Created columns: '["-cdata__priority","-created"]' - id: 3 name: Priority + Due Date columns: '["-cdata__priority","-est_duedate"]' - id: 4 name: 截止日期 columns: '["-est_duedate"]' - id: 5 name: Closed Date columns: '["-closed"]' - id: 6 name: 創建日期 columns: '["-created"]' - id: 7 name: Update Date columns: '["-lastupdate"]' --- - id: 1 title: 處理中 parent_id: 0 flags: 0x03 sort: 1 sort_id: 1 root: T config: '[["status__state","includes",{"open":"Open"}]]' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 10 bits: 1 sort: 0 width: 150 heading: 最後更新 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 優先順序 - column_id: 25 bits: 1 sort: 6 width: 160 heading: 分配給 sorts: - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 0 title: 處理中 parent_id: 1 flags: 43 root: T sort: 1 sort_id: 4 config: '{"criteria":[["isanswered","nset",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 10 bits: 1 sort: 0 width: 150 heading: 最後更新 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 優先順序 - column_id: 25 bits: 1 sort: 6 width: 160 heading: 分配給 - id: 3 title: 已回覆 parent_id: 1 flags: 43 root: T sort: 0 sort_id: 4 config: '{"criteria":[["isanswered","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 10 bits: 1 sort: 0 width: 150 heading: 最後更新 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 優先順序 - column_id: 25 bits: 1 sort: 6 width: 160 heading: 分配給 - id: 4 title: 逾期 parent_id: 1 flags: 43 root: T sort: 3 sort_id: 4 config: '{"criteria":[["isoverdue","set",null]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 9 bits: 1 sort: 9 width: 150 heading: 截止日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 優先順序 - column_id: 25 bits: 1 sort: 6 width: 160 heading: 分配給 - id: 5 title: 我的案件 parent_id: 0 flags: 0x03 root: T sort: 3 sort_id: 3 config: '{"criteria":[["assignee","includes",{"M":"Me","T":"One of my teams"}],["status__state","includes",{"open":"Open"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 10 bits: 1 sort: 0 width: 150 heading: Last Update - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 優先順序 - column_id: 11 bits: 1 sort: 6 width: 160 heading: 部門 sorts: - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 6 title: Assigned to Me parent_id: 5 flags: 43 root: T sort: 1 config: '{"criteria":[["assignee","includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 10 bits: 1 sort: 0 width: 150 heading: Last Update - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 優先順序 - column_id: 11 bits: 1 sort: 6 width: 160 heading: 部門 sorts: - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 7 title: Assigned to Teams parent_id: 5 flags: 43 root: T sort: 0 config: '{"criteria":[["assignee","!includes",{"M":"Me"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 10 bits: 1 sort: 0 width: 150 heading: Last Update - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 5 bits: 1 sort: 5 width: 85 heading: 優先順序 - column_id: 14 bits: 1 sort: 6 width: 160 heading: 團隊 sorts: - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 25 parent_id: 0 title: 已關閉 flags: 0x03 sort: 4 root: T sort_id: 5 config: '{"criteria":[["status__state","includes",{"closed":"Closed"}]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: 結束日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 25 bits: 1 sort: 6 width: 160 heading: 結案人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 9 parent_id: 25 title: Today flags: 43 sort: 1 root: T sort_id: 5 config: '{"criteria":[["closed","period","td"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: 結束日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 25 bits: 1 sort: 6 width: 160 heading: 結案人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 10 parent_id: 25 title: Yesterday flags: 43 sort: 0 root: T sort_id: 5 config: '{"criteria":[["closed","period","yd"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: 結束日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 25 bits: 1 sort: 6 width: 160 heading: 結案人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 11 parent_id: 25 title: This Week flags: 43 sort: 3 root: T sort_id: 5 config: '{"criteria":[["closed","period","tw"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: 結束日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 25 bits: 1 sort: 6 width: 160 heading: 結案人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 12 parent_id: 25 title: This Month flags: 43 sort: 4 root: T sort_id: 5 config: '{"criteria":[["closed","period","tm"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: 結束日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 25 bits: 1 sort: 6 width: 160 heading: 結案人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 13 parent_id: 25 title: This Quarter flags: 43 sort: 5 root: T sort_id: 6 config: '{"criteria":[["closed","period","tq"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: 結束日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 25 bits: 1 sort: 6 width: 160 heading: 結案人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 - id: 14 parent_id: 25 title: This Year flags: 43 sort: 6 root: T sort_id: 7 config: '{"criteria":[["closed","period","ty"]],"conditions":[]}' columns: - column_id: 1 bits: 1 sort: 1 width: 100 heading: 票 - column_id: 7 bits: 1 sort: 0 width: 150 heading: 結束日期 - column_id: 3 bits: 1 sort: 3 width: 300 heading: 主題 - column_id: 4 bits: 1 sort: 4 width: 185 heading: 從 - column_id: 25 bits: 1 sort: 6 width: 160 heading: 結案人 sorts: - sort_id: 5 - sort_id: 1 - sort_id: 0 - sort_id: 3 - sort_id: 4 - sort_id: 6 - sort_id: 7 --- - id: 1 flags: 1 name: 所有權限 notes: | 最高權限的角色 permissions: - ticket.create - ticket.edit - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply - ticket.close - ticket.delete - task.create - task.edit - task.assign - task.transfer - task.reply - task.close - task.delete - canned.manage - thread.edit - id: 0 flags: 1 name: 擴充權限 notes: | 有擴充權限的角色 permissions: - ticket.create - ticket.edit - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply - ticket.close - task.create - task.edit - task.assign - task.transfer - task.reply - task.close - canned.manage - id: 3 flags: 1 name: 限制權限 notes: | 限制權限的角色 permissions: - ticket.create - ticket.assign - ticket.release - ticket.transfer - ticket.refer - ticket.reply task.create - task.assign - task.transfer - task.reply - id: 4 flags: 1 name: 僅能閱讀 notes: 沒有權限的角色 permissions: [ ] --- - id: 1 name: "一般案件" next: 1 padding: '0' increment: 1 flags: 1 - id: 0 name: "任務序列" next: 1 padding: '0' increment: 1 flags: 1 --- - id: 1 flags: 3 grace_period: 48 name: 預設服務層級協議(SLA) 0: | --- - flags: 0x01 name: 層級 I 支援 notes: | 第 1 層支援，負責與客戶的基本運作 --- - id: 1 name: 處理中 state: open mode: 3 sort: 1 flags: 0 properties: description: > 處理中... - id: 0 name: 已解決 state: closed mode: 1 sort: 0 flags: 0 properties: allowreopen: true reopenstatus: 0 description: > 已解決的案件 - id: 3 name: 已關閉 state: closed mode: 3 sort: 3 flags: 0 properties: allowreopen: true reopenstatus: 0 description: > 已結案的案件。案件將可被客戶和員工查閱。 - id: 4 name: 已封存 state: archived mode: 3 sort: 4 flags: 0 properties: description: > 案件只可管理，但無法再度查閱。 - id: 5 name: 已刪除 state: deleted mode: 3 sort: 5 flags: 0 properties: description: > 個案正等待刪除。不能打開處理。 --- - isenabled: 1 title: OsTicket 是什麼 （範例說明）？ response: | osTicket 是一個廣泛使用的開放原始碼的支援案件系統，對於成本較高和複雜的客戶支援系統而言我們具備更強的優勢： 簡單、 輕巧、 可靠、 原始碼開放，web基礎和易於安裝和使用。 0: | attachments: - name: osTicket.txt type: text/plain data: 如同簡易安裝的罐頭搖滾樂！ - isenabled: 1 title: 範例 （與多樣式） response: | Hi %{ticket.name.first},
Your ticket #%{ticket.number} created on %{ticket.create_date} is in %{ticket.dept.name} department. 0: | --- notes: | 傳送工作人員訊息分配票券作業. 分配票券可以透過系統自動分配或是人工操作。使用 %{assigner} 可獲知此票券的分責。 subject: | 指定給您的案件 body: |
Hi %{assignee.name.first},
Ticket #%{ticket.number} has been assigned to you by %{assigner.name.short}| From: | %{ticket.name} <%{ticket.email}> |
| Subject: | %{ticket.subject} |
%{comments}
To view/respond to the ticket, please login to the support ticket system
Your friendly Customer Support
System
Hi %{recipient.name},
New message appended to ticket #%{ticket.number}| From: | %{poster.name} <%{ticket.email}> |
| Department: | %{ticket.dept.name} |
%{message}
To view or respond to the ticket, please login to the support ticket system
Your friendly
Customer Support System親愛的 %{recipient.name.first},
您的案件回覆 #%{ticket.number} 已在處理中
%{company.name} 團隊敬上,
%{signature}
%{signature}
您可隨時線上查閱進度點我
---
notes: |
當有內部通知或是有專員對案件做回覆等內部活動，便發送通知給全部專員。
subject: |
新的内部活動警報
body: |
%{recipient.name} 您好，
有專員針對此案號 #%{ticket.number}做出回覆。| From: | %{note.poster} |
| Title: | %{note.title} |
%{note.message}
若要觀看或回覆案件，請登入 至支援中心查看。
適合您的高親合性支援系統
Hi %{recipient.name},
Task #%{task.number} updated: %{activity.description}%{message}
To view or respond to the task, please login to the support system
Your friendly
Customer Support SystemDear %{recipient.name.first},
%{poster.name} just logged a message to a task in which you participate.
%{message}
You're getting this email because you are a collaborator on task
#%{task.number}. To participate, simply reply to this email.
---
notes: |
Sent to an agent when a new task is created in the system.
subject: |
New Task Alert
body: |
Hi %{recipient.name},
New task #%{task.number} created| Department: | %{task.dept.name} |
%{task.description}
To view or respond to the ticket, please login to the support system
Your friendly Customer Support System
Hi %{assignee.name.first},
Task #%{task.number} has been assigned to you by %{assigner.name.short}%{comments}
To view/respond to the task, please login to the support system
Your friendly Customer Support
System
Hi %{recipient.name},
A task, #%{task.number} is seriously overdue.We should all work hard to guarantee that all tasks are being addressed in a timely manner.
Signed,
%{task.dept.manager.name}
To view or respond to the task, please login to the support system. You're receiving this
notice because the task is assigned directly to you or to a team or
department of which you're a member.
Your friendly (although with limited patience) Customer Support
SystemHi %{recipient.name},
Task #%{task.number} has been transferred to the %{task.dept.name} department by %{staff.name.short}%{comments}
To view or respond to the task, please login to the support system.
Your friendly Customer Support
System
Dear %{recipient.name.first},
%{poster.name} just logged a message to a ticket in which you participate.
%{message}
You're getting this email because you are a collaborator
on ticket #%{ticket.number}. To participate, simply reply to this email
or click here for a complete archive of the ticket thread.
---
notes: |
當新訊息事件已新建成功於系統內之後、將會發送訊息給工作人員。這方式可經由電子郵件、網站或是api.
subject: |
新事件通知
body: |
Hi %{recipient.name},
New ticket #%{ticket.number} created| From: | %{ticket.name} <%{ticket.email}> |
| Department: | %{ticket.dept.name} |
%{message}
To view or respond to the ticket, please login to the support ticket system
Your friendly Customer Support System
Dear %{recipient.name.first},
A request for support has been created and assigned ticket #%{ticket.number} with the following automatic replyTopic: %{ticket.topic.name}
Subject: %{ticket.subject}
%{response}
Your %{company.name} Team,
%{signature}
%{signature}
We hope
this response has sufficiently answered your questions. If you wish to
provide additional comments or information, please reply to this email
or login to your account for
a complete archive of your support requests.
---
notes: |
當案件建立後發送通知給使用者
subject: |
案件已列為處理中 [#%{ticket.number}]
body: |
親愛的 %{recipient.name.first},
您的案件已被建立且被分配 #%{ticket.number}. 我們的專員將立即為您處理。您可 線上查詢案件進度。
%{company.name} 團隊敬上
%{signature}
%{signature}
如果您想要追加或提供更多詳細的資訊，您可回覆本信件或 登入到您的帳號可查閱案件詳細完整內容。
---
notes: |
當專員可被台端授權新增案件的狀況下、及為透過電話方式代為處理。
subject: |
%{ticket.subject} [#%{ticket.number}]
body: |
Dear %{recipient.name.first},
Our customer care team has created a ticket, #%{ticket.number} on your behalf, with the following details and summary:Topic: %{ticket.topic.name}
Subject: %{ticket.subject}
%{message}
%{response}
If need be, a representative will follow-up with you as soon as possible. You can also view this ticket's progress online.
Your %{company.name} Team,
%{signature}
%{signature}
If you
wish to provide additional comments or information regarding the issue,
please reply to this email or login to your account for
a complete archive of your support requests.
---
notes: |
訊息事件若已過期、系統會自動傳送通知給工作人員。
逾期位未處裡的事件訊息發生基於建立訊息事件的到期日，服務合約中已有其規範。
subject: |
逾期事件警報
body: |
Hi %{recipient.name},
A ticket, #%{ticket.number} is seriously overdue.We should all work hard to guarantee that all tickets are being addressed in a timely manner.
Signed,
%{ticket.dept.manager.name}
To view or respond to the ticket, please login to the support ticket system. You're receiving this
notice because the ticket is assigned directly to you or to a team or
department of which you're a member.
Your friendly (although with limited patience) Customer Support
System親愛的 %{ticket.name.first},
您已經達到最大案件申請數量。在新增其他案件前，您需要先有其他案件結案才可繼續新增案件。想要追加或新增其他詳細資訊您可 登入我們的支援系統.感謝您
--- notes: | 當專員回覆台端的事件。回覆僅能由專員操作。 subject: | 回覆： %{ticket.subject} [#%{ticket.number}] body: |
Dear %{recipient.name.first},
%{response}
Your %{company.name} Team,
%{signature}
%{signature}
We hope this response has sufficiently answered your questions. If
not, please do not send another email. Instead, reply to this email or
login
to your account for a complete archive of all your support requests
and responses.
---
notes: |
Sent to agents when a ticket is transfered to a department to which
they are a member.
subject: |
案件編號 #%{ticket.number} 移轉 - %{ticket.dept.name}
body: |
Hi %{recipient.name},
Ticket #%{ticket.number} has been transferred to the %{ticket.dept.name} department by %{staff.name.short}%{comments}
To view or respond to the ticket, please login to the support ticket system.
Your friendly Customer Support
System
您好 %{recipient.name.first},
案件查詢連結 案件編號#%{ticket.number} 要求已經由您授權於求助中心處理 %{url}.
請依循以下步驟來查詢案件 #%{ticket.number}.
%{recipient.ticket_link}
如果您 尚未提出此申請 請忽略與刪除此信件。您的帳戶仍安全且並無人進入。帳戶並無列管也無重置密碼。有人可能錯誤輸入了電子郵件。
--
%{company.name}
---
notes: >
這個將修改台端登入頁面。他可有助於告知台端關於登入及註冊相關政策。
name: "登入到 %{company.name}"
body: >
為了提供更好的服務品質，我們鼓勵我們的客戶要註冊一個帳號。
---
notes: >
這個內部訊息將顯示在專員登入畫面。第一個欄位以紅色字顯示在最頂端。
name: "需要身份驗證"
body: ""
---
notes: >
落地頁是指客戶門戶的初始視圖的內容。的模板修改上面的兩個鏈接看到內容建立新案件與查詢案件狀態。
name: 系統進入首面
body: >
請依循以下步驟來查詢案件 #%{ticket.number}.
%{recipient.ticket_link}
如果您 尚未提出此申請 請忽略與刪除此信件。您的帳戶仍安全且並無人進入。帳戶並無列管也無重置密碼。有人可能錯誤輸入了電子郵件。
--
%{company.name}
歡迎進入技術支援中心
為了完善的支援與更佳的服務，我們建立此一支援服務系統，每一服務的要求都會指派一個專有的號碼，可以讓您在線上追蹤進度與回應。我們對您所有的服務要求都提供有完整的存檔與歷史紀錄，提出服務需求必須提供一個確實的電子信箱交。
--- notes: | 當支援案件系統離線時，台端將會顯示這個離線頁面 name: 離線 body: |支援案件系統維護中
感謝您與我們聯繫。
目前客服處於維護狀態，請稍候再連線進入。
您好 %{user.name.first},
重新設定密碼要求已經由您授權於求助中心處理 %{url}.
若您發現這是誤送訊息、請忽略與刪除此信件。您的帳戶仍安全且並無人進入。帳戶並無列管也無重置密碼。有人可能錯誤輸入了電子郵件。
提供的連結可以讓您登錄至求助中心並可已更改密碼。
%{link}
您友好的可戶支援系統
%{company.name}
---
notes: >
該模板定義誰選擇發送到員工的電子郵件 忘記密碼在工作人員的控制面板登錄鏈接頁面。
name: "osTicket 工作人員密碼重設"
body: >
若您發現這是誤送訊息、請忽略與刪除此信件。您的帳戶仍安全且並無人進入。帳戶並無列管也無重置密碼。有人可能錯誤輸入了電子郵件。
提供的連結可以讓您登錄至求助中心並可已更改密碼。
%{link}
您友好的可戶支援系統
%{company.name}
您好 %{staff.name.first},
重新設定密碼要求已經由您授權於求助中心處理 %{url}.
若您發現這是誤送訊息、請忽略與刪除此信件。您的帳戶仍安全且並無人進入。帳戶並無列管也無重置密碼。有人可能錯誤輸入了電子郵件。
提供的連結可以讓您登錄至求助中心並可已更改密碼。
%{link}
您友好的可戶支援系統
---
notes: >
該模板定義發送到客戶端時，他們的帳戶已在客戶端門戶或代表其代理創建的電子郵件。此電子郵件作為電子郵件地址驗證。在模板內請使用%{link}。
name: "歡迎來到 %{company.name}"
body: >
若您發現這是誤送訊息、請忽略與刪除此信件。您的帳戶仍安全且並無人進入。帳戶並無列管也無重置密碼。有人可能錯誤輸入了電子郵件。
提供的連結可以讓您登錄至求助中心並可已更改密碼。
%{link}
您友好的可戶支援系統
您好 %{recipient.name.first},
--- notes: > 這個範本會在使用者完成註冊後顯示。這個範本功能是在告知使用者系統將會發送一封電子信箱確認信函，需要使用者點選確認信函，帳號才可被啟用及使用者應該完成的下一個步驟。 name: "帳號註冊" body: >感謝您的註冊
我們已經寄發帳號啟用信函。煩請您到您的電子信箱點選確認連結才可啟用您的帳號。
---
notes: >
此範本定義了當專員帳號已建立，電子郵件通知（可選）將傳送並通知專員。
name: "歡迎來到 osTicket"
body: >
我們已經寄發帳號啟用信函。煩請您到您的電子信箱點選確認連結才可啟用您的帳號。
您好 %{recipient.name.first},
--- notes: > 這個範本將告知使用者帳號已被啟用。這個頁面應該告知使用者已經註冊完成且可開始使用系統所有功能。 name: "帳號已啟用！" body: >感謝您註冊帳戶。< br / > < br / > 您確認您的電子郵件地址並成功啟動您的帳戶。您可以繼續打開一張新票或管理現有案件。 < br / > < br / > 您友好的支援中心 < br / > %{company.name}
---
notes: |
這個範本將顯示在當台端成功送出案件時的”感謝頁面”。
name: 感謝您
body: |
%{ticket.name}
感謝您與我們聯絡。
支援申請已成立、支援專員將會儘速與您聯繫。
支援小組
---
deptId: 1
topicId: 1
name: OsTicket 技術支援
email: support@osticket.com
source: 網頁
subject: osTicket 安裝成功 ！
message: |
感謝您與我們聯絡。
支援申請已成立、支援專員將會儘速與您聯繫。
支援小組
感謝您選擇 osTicket
請加入 osTicket 論壇 和我們 郵寄清單 保持最新的公告、 安全更新和訊息通告、osTicket 論壇可以獲得必要協助、指導、祕訣與其他使用者互動。osTicket wiki 提供有益的社區教學資源、文件與提示。也歡迎您提供 osTicket論壇 您的寶貴見解。
若您尋找最優質的支援工程、我們提供專業服務與商業及時協助、以及與核心團隊協同支援服務。客制化的服務與新功能增進符合和您的要求。
管理和升級osTicket若造成您的困難 ，您可以嘗試 osTicket 作為託管服務在 HTTP://www.supportsystem.com/ — —我們可以導入您的資料並且您不用擔心升級問題 ！科技工程的基礎設施，讓您確保 osTicket 最佳品質，應用程式是穩定，維護，和安全、使您全新服務您的客戶而無後顧之憂。
-
osTicket 團隊
HTTP://osticket.com/
osTicket upgraded successfully! Please refer to the Release Notes (https://docs.osticket.com/en/latest/Developer%20Documentation/Changelog.html?highlight=notes) for more information about changes and new features.
Be sure to join the osTicket forums and our mailing list to stay up to date on announcements, security updates and alerts! Your contribution to osTicket community will be appreciated!
The osTicket team is committed to providing support to all users through our free online resources and a full range of commercial support packages and services. For more information, or to discuss your needs, please contact us today at http://osticket.com/support/. Any feedback will be appreciated!
If managing and upgrading this osTicket installation is daunting, you can try osTicket as a hosted service at http://www.supportsystem.com/ -- no upgrading ever, and we can import your data! With SupportSystem's turnkey infrastructure, you get osTicket at its best, leaving you free to focus on your customers without the burden of making sure the application is stable, maintained, and secure.
-
osTicket Team
http://osticket.com/
include/plugins folder. Once in the plugin is in the plugins/ folder, it will be shown in the list below.' => '於系統新增外掛，請下載外掛並置於資料夾include/plugins。當外掛置於資料夾plugins/，它將顯示在下方清單中。',
'To avoid possible conflicts, please take a minute to rename configuration file as shown below.' => '避免可能的衝突，請花一點時間重新命名設定檔案，如下所示。',
'To best assist you, we request that you be specific and detailed' => '為了能夠更好地協助你、請您務必詳細並具體填寫資料',
'To better serve you, we encourage our clients to register for an account and verify the email address we have on record.' => '為了更好的為您服務, 我們鼓勵我們的客戶註冊一個帳號並驗證電子郵件地址',
'To change password enter new password above.' => '要更改密碼，請輸入上方新密碼。',
'To edit or add new pages go to %s Manage > Site Pages %s' => '要編輯或新增頁面，請轉到 %s 管理 > 網站頁面 %s',
'To import more other fields, use the Upload tab.' => '匯入更多欄位，請使用上傳標籤。',
'Toggle' => '對調',
'Top-Level Topic' => '最高層主題',
'Topic' => '主題',
'Topic already exists' => '主題已存在',
'Topic is too short. Five characters minimum' => '主題太短。最少五個字元',
'Topics' => '主題',
'Transfer' => '轉讓',
'Transient' => '瞬變',
'Trying to remove end users from an unknown organization' => '嘗試删除未知組織的终端用户',
'Two Weeks' => '兩週',
'Type' => '類型 ',
'Type is required' => '需要類型',
'Typeahead' => '標題',
'Typeahead will work better for large lists' => '預先輸入會比大量的清單較佳',
'URL not supported' => '不支援的 URL',
'Unable to activate %s' => '無法啟動%s',
'Unable to add %s.' => '無法新增%s。',
'Unable to add %s. Correct error(s) below and try again.' => '無法新增%s。請修正錯誤再重識。',
'Unable to add the email to banlist' => '無法新增電子郵件至黑名單',
'Unable to add user to organization.' => '無法新增使用者到組織。',
'Unable to change status for %s' => '無法修改狀態 %s',
'Unable to commit %s. Check validation errors' => '無法提交 %s。檢查驗證錯誤',
'Unable to connect to MySQL server: %s' => '無法連接至 MySQL 伺服器：%s',
'Unable to create %s.' => '無法建立 %s.',
'Unable to create a ticket.' => '無法建立案件。',
'Unable to create admin user (#6)' => '無法創建管理員帳號 (#6)',
'Unable to create config settings' => '無法創建配置設定',
'Unable to create local account. See messages below' => '無法建立本機帳號，請查閱以下訊息',
'Unable to create new ticket: unknown error' => '無法建立新的案件：未知的錯誤',
'Unable to create new ticket: validation errors' => '無法建立新的案件：驗證錯誤',
'Unable to create organization.' => '無法建立組織。',
'Unable to create the database.' => '無法創建資料庫。',
'Unable to delete %s.' => '無法删除 %s。',
'Unable to disable %s' => '無法禁用%s',
'Unable to enable %s' => '無法啟用 %s',
'Unable to fetch "%1$s" template - id #%d' => '無法讀取 "%1$s" 模板 - id #%d',
'Unable to find user in directory' => '目錄中查無使用者',
'Unable to import user: %s' => '無法匯入使用者：%s',
'Unable to log in. Check SMTP settings.' => '無法登入。請檢查 SMTP 設定。',
'Unable to make %s PRIVATE' => '無法更改 %s 為私有',
'Unable to make %s PUBLIC.' => '無法更改 %s 為公共。',
'Unable to make %s private. Possibly already private!' => '無法更改 %s 為私有。可能其已標記為私人！',
'Unable to manage any of the selected end users' => '被選中的用户不能夠被管理',
'Unable to manage any of the selected organizations' => '不能夠管理選中的组織',
'Unable to open config file for writing. Permission denied! (#3)' => '無法打開配置文件進行寫入操作。權限被拒绝！(#3)',
'Unable to post internal note - missing or invalid data.' => '無法發布内部通知，數據丢失或無效。',
'Unable to post the message.' => '無法送出訊息. 請稍後再試',
'Unable to publish %s. Try editing it.' => '無法發佈 %s。嘗試编辑。',
'Unable to read config file. Permission denied! (#2)' => '無法讀取配置文件。權限被拒絕！(#2)',
'Unable to read request body' => '無法讀取請求正文',
'Unable to register account. See messages below' => '無法註冊帳號，請查閱以下訊息',
'Unable to remove %s' => '無法删除 %s',
'Unable to reset password' => '無法重新設置密碼',
'Unable to reset password. Contact your administrator' => '無法重置密碼。請聯繫您的管理員',
'Unable to retrieve password reset email template' => '無法檢視密碼重設電子郵件範本',
'Unable to save file' => '無法儲存檔案',
'Unable to select the database' => '無法選擇資料庫',
'Unable to set sorting mode' => '無法設定排序模式',
'Unable to unpublish %s. Try editing it.' => '無法取消發佈 %s。重試編輯。',
'Unable to update %s.' => '無法更新 %s。',
'Unable to update %s. Correct error(s) below and try again.' => '無法更新 %s。修正以下錯誤並重試。',
'Unable to update user account information' => '無法更新用户帳號訊息',
'Unable to upload logo image: %s' => '無法上傳 logo: %s',
'Unable to validate rules as entered' => '輸入時無法驗證規則。',
'Unable to verify username %s' => '無法驗證使用者 %s',
'Unable to write to config file. Permission denied! (#5)' => '無法寫入配置文件。權限被拒絕！(#5)',
'Unassigned' => '未分配',
'Unban Email <%s>' => '取消郵件黑名單 <%s>',
'Unchanged' => '未更改',
'Underflow or the modes mismatch' => '下溢或模式不匹配',
'Unexpected control character found' => '發現意外控制字元',
'Unexpected or invalid data received' => '收到意外的或不正確資料',
'Unformatted' => '無格式',
'United States' => '美國',
'Unknown' => '未知',
'Unknown JSON parsing error' => '未知 JSON 解析錯誤',
'Unknown action' => '未知的操錯',
'Unknown error' => '不明錯誤',
'Unknown object for "%s" tag' => '"%s" 標籤的未知物體',
'Unknown or invalid' => '未知或無效',
'Unknown or invalid FAQ category' => '未知或無效常見問題類別',
'Unknown or invalid file' => '未知或無效的檔案',
'Unknown or invalid flag' => '未知或無效標示',
'Unknown or invalid flag format' => '未知或無效標示格式',
'Unknown or invalid state' => '未知或無效狀態',
'Unknown or invalid target' => '未知或無效的目標',
'Unknown or invalid ticket ID.' => '未知或無效的票券 ID',
'Unknown organization selected' => '已選擇未知的組織',
'Unknown system email' => '未知系統郵件',
'Unknown user' => '未知的使用者',
'Unknown user selected' => '不明使用者被選取',
'Unlock' => '解鎖',
'Unsupported data format' => '不支援的資料格式',
'Up to today' => '到今天為止',
'Update' => '更新',
'Update %s' => '更新 %s',
'Update API Key' => '更新 API 金鑰',
'Update Ban Rule' => '更新封鎖規則',
'Update Canned Response' => '更新罐頭應答',
'Update Category' => '更新常見問題',
'Update Department' => '更新部門',
'Update FAQ' => '更新 FAQ',
'Update Filter' => '更新篩選器',
'Update Help Topic' => '更新說明主題',
'Update Organization' => '更新機構資料',
'Update Page' => '更新頁面',
'Update Plugin' => '更新外掛',
'Update SLA Plan' => '更新SLA計畫',
'Update Team' => '更新團隊',
'Update Template' => '更新模版',
'Update Ticket #%s' => '更新案件 #%s',
'Update User' => '更新使用者',
'Update custom list' => '更新自定義清單',
'Update form section' => '更新表單部分',
'Updated' => '更新',
'Updated %s' => '更新 %s',
'Upgrade Aborted!' => '升級已中止！',
'Upgrade Completed!' => '升級已完成！',
'Upgrade Failed: Invalid or wrong hash [%s]' => '更新失敗：失效或是錯誤的 hash [%s]',
'Upgrade Now' => '立即升級',
'Upgrade Tips' => '升級提示',
'Upgrade aborted due to errors. Any errors at this stage are fatal.' => '出現錯誤，升級已中止。此階段任何錯誤都是致命的。',
'Upgrade osTicket to %s' => '升級 osTicket 到 %s',
'Upgrade to %s' => '升級至 %s',
'Upgraded to %s ... post-upgrade checks!' => '更新至 %s ...更新後確認！',
'Upgrader' => '升級程式',
'Upgrader - %s (task pending).' => '升級程式 - %s （待處理任務）',
'Upgrader - %s applied' => '升級程式 - %s 已使用',
'Upgrader - %s cleanup' => '升級程式 - %s 已清除',
'Upgrader Error' => '升級程式錯誤',
'Upload' => '上傳',
'Upload a new logo' => '上傳一個新的圖示',
'Uploading ...' => '正在上傳中.......',
'Use Browser Preference' => '閱覽器預設值',
'Use Default System Email (above)' => '使用預設系统電子郵件（上述）',
'Use a custom logo' => '使用者自訂圖示',
'Use any available backend' => '使用任何可用的後端',
'Use the columns shown in the table below. To add more fields, visit the Admin Panel -> Manage -> Forms -> %s page to edit the available fields. Only fields with `variable` defined can be imported.' => '使用下表中顯示的列。若要添加更多的欄位，訪問管理面板-> 管理-> 表格-> %s 頁可編輯的欄位。欄位只有與定義的變數可以被匯入。',
'Use the following form to test whether your Outgoing Email settings are properly established.' => '使用以下表单測試您的發送電子郵件設置是否已正確配置。',
'Use the forms below to create or update the information we have on file for your account' => '請使用下列表單來建立或更新您儲存在我們這邊的個人資料.',
'Use the forms below to update the information we have on file for your account' => '請使用下列表單來更新您儲存在我們這邊的個人資料.',
'Used for HTML email processing' => '用於 HTML 電子郵件處理',
'Used for email fetching' => '用於讀取電子郵件',
'Used for image manipulation and PDF printing' => '用於影像處理和列印 pdf 格式',
'Used to detect file types for uploads' => '用於檢測上傳的文件類型',
'User' => '使用者',
'User Account Login' => '使用者帳戶登入',
'User Data' => '使用者資料',
'User Directory' => '使用者目錄',
'User Excessive Logins' => '使用端登入上限',
'User Information' => '使用者資訊',
'User Information Fields' => '用户者訊息欄位',
'User Preferences' => '使用者偏好',
'User Session Timeout' => '使用端對話超時',
'User already belongs to this organization!' => '使用者已經屬於這個組織',
'User already registered' => '已註冊的使用者',
'User cannot change password' => '使用者不能更改密碼',
'User login' => '使用者登入',
'User logout' => '使用者登出',
'Username' => '帳號',
'Username already in use' => '此帳號已使用',
'Username contains invalid characters' => '使用者名稱包含無效字元',
'Username is required' => '需要帳號',
'Username missing' => '帳戶未填',
'Username must have at least two (2) characters' => '使用者名稱必須包含至少兩個字元',
'Username required' => '需要使用者名稱',
'Users' => '用戶',
'Users can always sign in with their email address' => '使用者可以使用電子郵件登入',
'Users cannot upload more than this many files.' => '使用者不能上傳比此限制還多',
'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then giving all permissions to the file.' => '使用 WS_FTP，即可右键點開文件，選擇 chmod，然後给予文件所有權限。',
'Using WS_FTP this would be right hand clicking on the file, selecting chmod, and then remove write access' => 'WS_FTP 使用右鍵點擊文件，選擇 chmod，然後移除寫入存取',
'Vacation Mode' => '休假模式',
'Valid API key required' => '需要有效的 API 金鑰',
'Valid CSRF Token Required' => '有效的 CSRF Token 請求中',
'Valid IP is required' => '必需要有效的 ip 位址',
'Valid email address and ticket number required' => '需要有效的電子信箱地址及票券號碼',
'Valid email address is required' => '須為有效的電子郵件',
'Valid email is required' => '需要有效的電子郵件',
'Valid email required' => '請輸入正確的電子信箱',
'Valid email required for the match type' => '需要符合的有效電子郵件',
'Valid folder required' => '需為有效的資料夾',
'Valid password reset window required' => '需要密碼才可重設視窗',
'Valid phone number is required' => '需要有效的電話號碼',
'Valid recipient email address required' => '需要一個合法的收件人電子郵件',
'Valid username or email address is required' => '正確的使用者名稱跟電子郵件都是必填的欄位',
'Validation Error' => '驗證錯誤',
'Validator' => '驗證',
'Value' => '字段值',
'Value already in use' => '此名稱已被使用',
'Value does not match required pattern' => '輸入值不符所需格式',
'Value required' => '需要設定值',
'Variable' => '變數',
'Variable name is required for required fields' => '所需字段需要變數名稱',
'Verified' => '已驗證',
'Verified by %s' => '由 %s 驗證',
'Version' => '版本',
'View' => '檢視',
'View Ticket' => '檢視案件',
'View Ticket Thread' => '瀏覽案件清單',
'View ticket status' => '查看案件狀況',
'Viewing' => '正在檢視',
'Visibility' => '可見度',
'WARN' => '警告',
'Warnings' => '警告',
'We are delighted you have chosen osTicket for your customer support ticketing system!' => '我們很高興您選擇 osTicket 作為您的客戶支援案件系統！',
'We can help. Feel free to %1$s contact us %2$s for professional help.' => '我們可以協助。請隨時 %1$s 聯絡我們 %2$s 取得專業支援。',
'We have a problem - another installation with same table prefix exists!' => '出現問題，其他安裝出現相同的現有表前缀！',
'We have a problem ... wait a sec.' => '目前有問題，請稍後。',
'We have sent you a reset email to the email address you have on file for your account. If you do not receive the email or cannot reset your password, please submit a ticket to have your account unlocked.' => '我們已寄發一封重置電子郵件到您帳戶的電子郵件。如果您沒有收到電子郵件或無法重置密碼，請提出案件以解鎖您的帳戶。',
'We highly recommend that you follow the steps below.' => '我們強烈推薦您依照以下步驟。',
'We provide %1$s professional upgrade services %2$s and commercial support.' => '我們提供 %1$s 專業升級服務 %2$s 和商業支援。',
'We provide professional installation services and commercial support with guaranteed response times, and access to the core development team.' => '我們提供專業安裝服務和保證回覆時間的商業支援，以及接觸核心開發團隊。',
'We provide professional installation services and commercial support.' => '我們提供專業安裝服務和商業支援。',
'We take user feedback seriously and we\'re dedicated to making changes based on your input.' => '我們很重視客戶回饋，且我們致力於根據您的回饋進行更新。',
'We\'re done!' => '我們完成了 ！',
'We\'ve just sent you an email to the address you entered. Please follow the link in the email to confirm your account and gain access to your tickets.' => '我們剛寄出一封電子郵件到您填寫的電子郵件地址了. 請依照電子郵件裡的連結來驗證您的帳號並取得您案件的存取權限.',
'Web' => '網頁',
'Web Forms' => 'Web 表單',
'Web Server Software' => '網頁伺服器軟體',
'Welcome to the Support Center' => '歡迎來到支援中心',
'Welcome, %s.' => '歡迎，%s。',
'What to do?' => '操作方式？',
'What\'s Next?' => '下一步是什麼？',
'Whoops. Perhaps you meant to send some CSV records' => '哎呀，也許您想要發送一些 CSV 資料記錄',
'Widget' => '小工具',
'Widget not defined for this field' => '未定義此字段的小工具',
'Width' => '寬度',
'Windows PowerShell' => 'Windows PowerShell',
'Would you also like to remove data currently entered for this field? If you opt not to remove the data now, you will have the option to delete the the data when editing it.' => '您是否還想要删除之前输入的此字段數據？如果現在選擇不删除數據，之後編輯還可选择删除數據。',
'Write access required to continue' => '需要寫住權限以繼續',
'XML API' => 'XML 的 API',
'XML error: %1$s at line %2$d:%3$d' => 'XML 錯誤：%1$s 位於行 %2$d:%3$d',
'XML extension not supported' => '不支援的 XML 檔副檔名',
'Yes' => '是',
'Yes, Delete' => '是，刪除',
'Yes, Delete User' => '是，刪除使用者',
'Yes, Do it!' => '是的，繼續執行 ！',
'You are about to delete %s fields.' => '您將要刪除 %s 欄位。',
'You are trying to upload too many files' => '您上傳過多的文件',
'You can not disable/delete yourself - you could be the only admin!' => '您無法禁用/删除自己，您是唯一的管理員！',
'You can now go to %s to enable the system and explore the new features. For complete and up-to-date release notes see the %s' => '您現可前往 %s，啟用系統並探索新功能。需要完整和最新發行說明，請見 %s',
'You can now log in to %1$s Admin Panel %2$s with the username and password you created during the install process. After a successful log in, you can proceed with post-install setup.' => '您在安裝過程中新建的使用者與密碼之後、您現在可以登錄到 %1$s 管理面板 %2$s。在成功登錄後, 您可以繼續進行後續安裝。',
'You can use osTicket without these, but you may not be able to use all features.' => '您可以不需這些使用 osTicket，但可能無法使用所有功能。',
'You cannot delete a user with tickets!' => '你無法刪除有擁票券的使用者！',
'You cannot disable/delete a default department. Select a new default department and try again.' => '您可停用/删除預設部門。選擇新預設部門並重試。',
'You do not have permission to delete a user with tickets!' => '你沒有刪除擁有票券的使用者權限！',
'You don\'t have a signature' => '你沒有簽名',
'You have made changes that you need to save.' => '您已進行更改，請儲存。',
'You must select action to perform' => '您必須選擇執行動作',
'You must select at least %s to process.' => '您必須至少選擇 %s 以繼續。',
'You must select at least %s.' => '您必須至少選擇 %s',
'You must select template' => '必須選擇範本',
'You must set at least one rule.' => '你必須至少設定一個規則。',
'You sure?' => '您確定？',
'You\'ve confirmed your email address and successfully activated your account. You may proceed to check on previously opened tickets or open a new ticket.' => '您已經成功驗證了您的電子郵件地址並啟用了您的帳號. 您可以再進一步檢查之前開啟過的案件或建立新的案件.',
'You\'ve reached maximum failed login attempts allowed.' => '您已經達到允許的登入嘗試次數。',
'You\'ve reached the maximum open tickets allowed.' => '您已達到容許的最大處理中案件數。',
'Your Staff Control Panel' => '您工作人員的控制台',
'Your browser is not supported' => '不支援此瀏覽器',
'Your friendly support center' => '您友善的支援中心',
'Your osTicket URL' => '您的 osTicket URL',
'Your osTicket installation has been completed successfully. Your next step is to fully configure your new support ticket system for use, but before you get to it please take a minute to cleanup.' => '您的 osTicket 安裝已經成功完成。您的下一步是全面設定您的系統以供後續使用，在您開始以前，請先花一點時間進行清理。',
'Your primary administrator account - you can add more users later.' => '您的主要管理員帳號，以後可以添加更多帳號。',
'Your query did not match any records' => '您的查詢並未符合任何資料記錄',
'a SLA plan' => 'SLA 計畫',
'a plugin' => '插件',
'a template set' => '模板集',
'action-buttonOpen' => '處理中',
'advanced' => '進階',
'agent' . "\0" . 'agents' => '專員',
'an API key' => '一個 API 密鑰',
'ban list' => '封鎖列表',
'ban rule' => '封鎖規則',
'canned response' => '罐頭應答',
'case-insensitive comparison' => '不區分大小寫的比較',
'clear' => '清除',
'cron.php only supports local cron calls - use http -> api/tasks/cron' => 'cron.php 只支援地區 cron 通話-使用http-> api/tasks/cron',
'current' => '目前',
'custom form' => '自訂表單',
'custom list' . "\0" . 'custom lists' => '自訂清單',
'custom list items' => '自訂列表',
'deleted sucessfully' => '已刪除成功',
'e.g.' => '範例',
'e.g. 051243' => '例：051243',
'e.g. john.doe@osticket.com' => '例：john.doe@osticket.com',
'email message to send.' => '要發送的電子郵件內容',
'enable here' => '在此啟用',
'end user' . "\0" . 'end users' => '最終使用者',
'end user account' => '終端用戶帳號',
'external ID' => '外部 ID',
'failed login attempt(s) allowed before a lock-out is enforced' => '次登入失敗將自動鎖定帳號',
'fields available where this form is used' => '表單使用處可用字段',
'filter' . "\0" . 'filters' => '篩選',
'form' . "\0" . 'forms' => '表單',
'if set' => '如果設置',
'image' => '圖片',
'in hours' => '以小時為單位',
'internal ID' => '內部 ID',
'john.doe@osticket.com' => 'john.doe@osticket.com',
'log entry' => '日誌條目',
'message template' => '訊息模板',
'minutes' => '分鐘',
'minutes locked out' => '分鐘將被鎖定',
'missing!' => '遺失！',
'module loaded' => '模組已載入',
'one API key' => '一個 API 密鑰',
'one SLA plan' => '一項SLA計畫',
'one agent' => '一名代理',
'one canned response' => '一個罐頭應答',
'one category' => '一個類別',
'one custom form' => '一個自訂表單',
'one custom list' => '一個自訂列表',
'one department' => '一個部門',
'one email' => '一封電子郵件',
'one end user' => '一名終端用戶',
'one help topic' => '一個說明主題',
'one log entry' => '一條日誌條目',
'one organization' => '一個組織',
'one plugin' => '一個插件',
'one site page' => '單一網頁頁面',
'one team' => '一個團隊',
'one template set' => '一個模板集',
'one ticket' => '一個案件',
'one ticket filter' => '一次案件篩選',
'or %s register for an account %s for the best experience on our help desk.' => '或 %s 註冊一個帳號 %s 以獲得更好的使用體驗.',
'or %s register for an account %s to access all your tickets.' => '或 %s 註冊登記帳號 %s 以存取你的票券。',
'organizations' => '組織',
'osTicket %s' => 'osTicket %s',
'osTicket :: Admin Control Panel' => 'osTicket:: 管理中心',
'osTicket :: Staff Control Panel' => 'osTicket:: 專員版面',
'osTicket Alerts' => 'osTicket 提醒',
'osTicket Basic Installation' => 'osTicket 基本安裝',
'osTicket Community Wiki' => 'osTicket 社群 Wiki',
'osTicket Forums' => 'osTicket 論壇',
'osTicket Installer' => 'osTicket 安裝程式',
'osTicket Team.' => 'osTicket 團隊。',
'osTicket Upgrader' => 'osTicket 升級程式',
'osTicket Version' => 'osTicket 版本',
'osTicket installation has been completed successfully.' => 'osTicket 已經成功安裝完成。',
'osTicket installer requires ability to write to the configuration file %s' => 'osTicket 安裝程序需要寫入設置文件 %s',
'osTicket installer requires ability to write to the configuration file, include/ost-config.php. A template copy is located in the include directory (include/ost-sampleconfig.php).' => 'osTicket 安裝程序需要寫入設定檔 include/ost-config.php。在 include 資料夾下有範本可用 (include/ost-sampleconfig.php)。',
'osTicket is already installed?' => 'osTicket 已安裝？',
'osTicket is having trouble fetching emails from the following mail account' => 'osTicket 從以下電子郵件帳戶中擷取郵件時出現問題',
'osTicket requires MySQL %s or later!' => 'osTicket 需要 MySQL %s 或更高版本！',
'osTicket requires PHP IMAP extension enabled for IMAP/POP3 email fetch to work!' => 'osTicket 需要 PHP 啟用 IMAP 擴充模組，以便擷取 IMAP/POP3 電子郵件。',
'osTicket requires table prefix in order to avoid possible table conflicts in a shared database.' => 'osTicket 規定必須有資料表字首以避免在共享資料庫中與其他資料表衝突。',
'osTicket\'s base url (FQDN)' => 'osTicket 主要 url (FQDN)',
'per end user' => '每個使用者',
'per page.' => '每頁。',
'period' => '期間',
'pipe.php only supports local piping - use http -> api/tickets.email' => 'pipe.php 只支援地區通連-使用http-> api/tickets.email',
'plugin' . "\0" . 'plugins' => '插件',
'premade response' . "\0" . 'premade responses' => '預製的回覆',
'properties definable for each item' => '每個项目的可定義屬性',
'queue-nameOpen' => '處理中',
'recommended for all installations' => '推薦用於完整安裝',
'recommended for plugins and language packs' => '推薦用於模組及語言包',
'see name expansion' => '請看完整名稱',
'selected API key' . "\0" . 'selected API keys' => '所選的 API 金鑰',
'selected SLA plan' . "\0" . 'selected SLA plans' => '所選的 SLA 計畫',
'selected agent' . "\0" . 'selected agents' => '選擇的代理',
'selected ban rule' . "\0" . 'selected ban rules' => '以選擇的黑名單規則',
'selected canned response' . "\0" . 'selected canned responses' => '所選定罐頭應答',
'selected category' . "\0" . 'selected categories' => '所選的類別',
'selected custom form' . "\0" . 'selected custom forms' => '選擇的自訂表單',
'selected custom list' . "\0" . 'selected custom lists' => '選擇的自訂清單',
'selected department' . "\0" . 'selected departments' => '已選取部門',
'selected email' . "\0" . 'selected emails' => '所選的電子郵件',
'selected end user' . "\0" . 'selected end users' => '選擇的終端使用者',
'selected filter' . "\0" . 'selected filters' => '所選的篩選器',
'selected help topic' . "\0" . 'selected help topics' => '所選的案件類別',
'selected log entry' . "\0" . 'selected log entries' => '所選的日誌',
'selected plugin' . "\0" . 'selected plugins' => '選擇的插件',
'selected site page' . "\0" . 'selected site pages' => '所選的網站頁面',
'selected team' . "\0" . 'selected teams' => '選定的團隊',
'selected template set' . "\0" . 'selected template sets' => '所選的範本',
'selected ticket' . "\0" . 'selected tickets' => '所選取的案件',
'selected ticket filter' . "\0" . 'selected ticket filters' => '選擇的案件篩懸',
'selected user' . "\0" . 'selected users' => '選取使用者',
'show %s records' => '顯示 %s 記錄',
'sign in here' => '從這裡登入',
'site page' . "\0" . 'site pages' => '網站頁面',
'status' => '狀態',
'system default' => '系統預設值',
'template' . "\0" . 'templates' => '模板',
'template set' => '模板集',
'this API key' => '此 API 金鑰',
'this FAQ article' => '這是常見問題內文',
'this SLA plan' => 'this SLA plan',
'this agent' => '此專員',
'this ban rule' => '此封鎖規則',
'this canned response' => '這種罐頭應答',
'this category' => '這一類別',
'this custom form' => '此自訂表單',
'this custom list' => '此自訂列表',
'this department' => '這個部門',
'this email' => '此電子郵件',
'this end user' => '此終端用戶',
'this help topic' => '此說明主題',
'this message template' => '此訊息模板',
'this site page' => '此網站頁面',
'this team' => '此團隊',
'this template' => '此模板',
'this template set' => '這個模板集',
'this ticket' => '這個案件',
'this ticket filter' => '此案件篩選器',
'ticket filter' => '案件篩選',
'ticket state actionArchive' => '封存',
'ticket state actionClose' => '已結案',
'ticket state actionDelete' => '刪除',
'ticket state actionOpen' => '處理中',
'ticket state nameArchived' => '已封存',
'ticket state nameClosed' => '已關閉',
'ticket state nameDeleted' => '已刪除',
'ticket state nameOpen' => '處理中',
'ticket-statusOpen' => '處理中',
'to archive/delete tickets' => '存檔/刪除 案件',
'to create tickets' => '建議案件',
'to mass manage tickets' => '大量管理案件',
'to reopen tickets' => '重新開啟 案件',
'to resolve/close tickets' => '解決/關閉 案件',
'users' => '使用者',
'vacation' => '假期',
'via %s' => '經由 %s',
0 =>
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